Connection and Service

LorraineChapman.com — Connection and Service Policy

1. Overview

At LorraineChapman.com, we are committed to delivering safe, respectful, and empowering experiences across all our services — including coaching, teaching, speaking, digital content, workshops, retreats, and experience challenges.

This Connection and Service Policy outlines the professional boundaries, responsibilities, and ethical standardsthat guide our relationships with clients and participants.

2. Nature of the Service

Our services are:

• Supportive, educational, and exploratory

• Focused on empowerment, intimacy, self-discovery, and embodied connection

• Delivered through one-to-one sessions, group events, online programmes, written content, and digital products

We do not provide:

• Medical or psychological diagnoses

• Emergency or crisis services

• Legal or financial advice

If you are in crisis or experiencing distress, please seek immediate support from a licensed professional or emergency service provider in your area.

3. Client Responsibilities

To get the most from your experience with LorraineChapman.com, we ask that you:

• Approach all sessions and events with openness and a willingness to engage

• Communicate honestly and respectfully

• Honour personal and professional boundaries — both yours and ours

• Arrive on time (or log in early for online sessions)

• Take full responsibility for your wellbeing and choices throughout your engagement

4. Communication

• Email: hello@lorrainechapman.com

• All messages are responded to within 2–3 working days

• For urgent logistical matters (such as rescheduling), please email as early as possible

• Text or phone support is not available unless specifically included as part of a private coaching or mentorship package

• We do not maintain 24/7 availability and request that all communication remains within professional boundaries

5. Confidentiality

• All information shared in sessions or private communication is strictly confidential

• Your stories, personal details, and shared experiences will never be disclosed without your explicit written consent

• The only exception is where disclosure is required by law, such as in cases involving risk of serious harm or safeguarding obligations

6. Consent and Boundaries

All services are delivered within clear, consent-led boundaries rooted in safety, respect, and non-judgement.

You are always free to:

• Pause, decline, or end a session at any time

• Ask questions or request clarification

• Choose your level of participation in any exercise, discussion, or practice

7. Termination of Service

We reserve the right to end our professional relationship if:

• Our work together is no longer aligned or beneficial

• Agreed boundaries are repeatedly crossed

• Harassment, abuse, or non-payment occurs

In such circumstances, you will be notified in writing, and any prepaid sessions may be refunded at our discretion.

8. Payments and Cancellations

• All fees must be paid in advance through our secure payment platform

• Cancellations require a minimum of 48 hours’ notice to avoid being charged in full

• Full details are outlined in our Booking and Refund Policy

9. Respect and Inclusion

LorraineChapman.com is a space that celebrates and honours all genders, sexual orientations, races, bodies, spiritual paths, and relationship styles.

We are committed to being:

• Trauma-informed

• Consent-led

• Non-pathologising

• Sex-positive

Discrimination, hate speech, or abusive behaviour will not be tolerated in any form.

10. Intellectual Property and Use of Materials

• All course materials, digital content, and resources remain the intellectual property of LorraineChapman.comunless otherwise stated.

• You may not reproduce, distribute, share, or sell any materials without written permission.

11. Questions or Concerns

If you have any questions about this policy or wish to discuss your work with us, please contact:

📧 Email: hello@lorrainechapman.com
🌐 Website: https://lorrainechapman.com