Lorraine Chapman

BUILD BETTER RELATIONSHIPS TO BUILD BETTER BUSINESS.

Every business runs on relationships. Most aren’t ready for what that involves. Buinesses need more ‘Relationship Readiness’ 

Grievances. Difficult conversations that never happen. Harassment claims. Tribunal cases. They rarely come out of nowhere.

They start small – a comment that lands wrong, a boundary nobody named, a conversation everyone kept putting off. Left alone, that’s how a workplace ends up somewhere nobody wanted it to go.

Most businesses don’t have anything in place to catch the small stuff early. Not because they don’t care – because nobody’s ever actually taught their staff how to.

That’s what relational readiness means. Not a policy. Not a poster in the break room. The actual, practical skill of communicating clearly, holding a boundary, and having a hard conversation before it becomes a formal one.

The law has just caught up with this.

From 30 October 2026, UK employers must take “all reasonable steps” – not just “reasonable” ones – to prevent sexual harassment at work, including harassment from customers, clients and contractors, not just colleagues. A policy in a drawer no longer cuts it. Tribunals want proof of real, ongoing prevention work.

It’s a good reminder. But it’s not the whole reason to do this.

Because a policy can define harassment in very serious font. It can’t teach someone how to say “that wasn’t okay” without their voice climbing an octave. It can’t tell a manager what to do when someone quietly says “can I talk to you.” And it won’t settle what counts as banter versus what doesn’t.

That takes practice. It takes trust. It takes someone who knows how to actually teach it.

Why Lorraine?

Lorraine brings two things to a room most educators and speakers don’t have together: years of hands-on experience in adult training and education leadership, so she knows what actually helps people change how they behave, not just what keeps them listening for an hour, and real, lived experience of relationships, boundaries, and communication that goes far deeper than any textbook.

She’s not working from theory. She’s spent years exploring communication, boundaries, and relationships, working with people on the conversations they find hardest to have, about boundaries, honesty, and intimacy, and she knows first-hand what it costs when nobody’s ever taught anyone how to set a boundary, and what changes once they are.

That’s what makes the day land. It’s structured enough to actually build a skill, drawing on years of teaching and leadership, and honest enough that it doesn’t feel like sitting through another generic training day.

Who this is for?

You don’t need a large corporate budget or an in-house legal team. If you employ people, work with clients or contractors, or lead a team day to day, this is for you.

It’s especially worth your time if:

You’ve never run dedicated boundaries or communication training beyond a policy sign-off, and you know that’s not quite enough.

You’d rather prepare your team properly, than scramble once something’s already gone wrong.

Your people deal with customers, clients, or contractors regularly, not just each other

You want to build a genuine “all reasonable steps” defence, because you actually believe in it, not just because the law asks for it

What People Say About Lorraine

Lorraine has had the pleasure of collaborating with a diverse range of clients from all corners of the globe. Here’s what some of her clients have said about their experiences

Unleash Your Fire

Get updates on upcoming events, empowering challenges, firewalk experiences, news and free resources that support your growth.