Data Protection

1. Introduction

At LorraineChapman.com, we are committed to protecting and respecting your privacy.
This Data Protection Policy explains how we collect, use, store, and safeguard your personal data, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By accessing or using our website, you agree to the terms outlined in this policy.

2. Scope

This policy applies to:

• Visitors to our website: https://lorrainechapman.com

• Customers who purchase services, book events, subscribe to newsletters, or engage with our content

• Partners, suppliers, and contractors who work with us

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: Name, username, gender (if provided)

• Contact Data: Email address, phone number, mailing address

• Transactional Data: Payment details (processed securely via trusted third-party providers) and order history

• Technical Data: IP address, browser type, operating system, and usage data (collected via cookies and analytics tools)

• Marketing Data: Preferences regarding marketing and communications

• Sensitive Data: Only where necessary and with your explicit consent (for example, health or sexual wellness information shared through forms, surveys, or consultations)

4. How We Collect Your Data

We collect personal data in the following ways:

• Direct interactions: When you contact us, purchase a service, complete a form, or subscribe to a newsletter

• Automated technologies: Such as cookies, analytics tools, and website tracking

• Third-party integrations: Including secure payment gateways and email marketing services

5. Purpose and Legal Basis for Processing

We process your data only where there is a clear legal basis for doing so:

6. Data Sharing and Disclosure

We do not sell your personal data.

Your data may be shared only with:

• Service providers (e.g., website hosting, payment processors, and email platforms)

• Legal or regulatory authorities, if required by law

• Collaborating partners or facilitators, but only with your prior explicit consent

All third-party services we use are contractually required to comply with UK data protection standards.

7. International Transfers

If your personal data is transferred outside the UK or EU, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs)

• Adequacy decisions approved by the UK or EU

8. Data Retention

We retain your data only for as long as necessary for the purposes outlined in this policy:

• Financial and transaction records: 6 years

• Marketing and communication data: Until you unsubscribe or withdraw consent

• Client data: Until services are complete or upon request for erasure (subject to legal obligations)

9. Data Security

We use appropriate technical and organisational measures to protect your personal data, including:

• SSL encryption on our website

• Secure payment processing through providers such as Stripe and PayPal

• Access control and data minimisation

• Regular security reviews and compliance checks

10. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Access your personal data

• Request correction of inaccurate or incomplete information

• Request deletion of your data (“right to be forgotten”)

• Restrict or object to data processing

• Request data portability

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO) or your local data authority

To exercise your rights, please contact us at hello@lorrainechapman.com.

11. Cookies and Analytics

We use cookies to enhance your browsing experience and to analyse website traffic.
By using our site, you consent to our use of cookies in accordance with our Cookie Policy.

You can manage or disable cookies at any time through your browser settings or via our cookie preference banner.

12. Children’s Privacy

LorraineChapman.com is not intended for individuals under the age of 18.
We do not knowingly collect personal data from minors.
If you believe that a child’s data has been submitted to us, please contact us immediately so we can delete it.

13. Changes to This Policy

We may update this Data Protection Policy from time to time.
All updates will be posted on this page, and if changes are significant, we will notify you by email or via an on-site notice.

14. Contact Information

If you have any questions, concerns, or requests regarding this policy or your personal data, please contact:

📧 Email: hello@lorrainechapman.com
🌐 Website: https://lorrainechapman.com